Taxpayers can now get tax related and PAN related grievances redressed online using the “E-Nivaran” facility launched by the Central Board of Direct Taxes (CBDT). E-Nivaran offers a paperless mode of lodging one’s complaint, uploading necessary documents, getting the complaint processed and track status of redressal of the same.

Link
E-Nivaran facility is available on the existing e-filing portal of the IT department. It can be accessed at the following link: https://incometaxindiaefiling.gov.in/e-Filing/Services/eNivaranHomePrelogin.html

Can only PAN/TAN holders use facility ?
No. On accessing the link, one needs to click on the applicable radio button (whether he is a PAN/TAN holder or not) to proceed.

Registration
One can use existing e-filing portal login credentials or register afresh. If the user is not using e-filing login credentials, he will be required to enter basic information such as name, address and contact details.

Information
Complaint details such as subject, the office to be contacted, nature of complaint, assessment year for which the complaint pertains to needs to be chosen. Any supporting documents that the user wants to attach can be uploaded.

Validation
Once the complaint form has been filled up and submitted, a verification code will be sent to the user’s email address and mobile number. Once the verification details are entered, the complaint will get registered in the portal.

Process
Once the complaint is registered, an acknowledgement is generated for future reference. One can fiond out the status of resolution by using the acknowledgement reference number.

Points to note
1. One can also visit Aaykar Seva Kendra to register complaint through e-nivaran.
2. Suggestions, RTI, court related matters, religious matters, grievance against foreign governments or relating to service of government employees cannot be redressed using this facility.