Latest Expert Exchange Queries
sitemapHome | Registration | Job Portal for CA's | Expert Exchange | Currency Converter | Post Matrimonial Ads | Post Property Ads
 
 
News shortcuts: From the Courts | News Headlines | VAT (Value Added Tax) | Service Tax | Sales Tax | Placements & Empanelment | Various Acts & Rules | Latest Circulars | New Forms | Forex | Auditing | Direct Tax | Customs and Excise | ICAI | Corporate Law | Markets | Students | General | Indirect Tax | Mergers and Acquisitions | Continuing Prof. Edu. | Budget Extravaganza | Transfer Pricing
 
 
 
 
Popular Search: ACCOUNTING STANDARDS :: empanelment :: ICAI offer Get Windows 7,Office 2010 in Rs.799 Taxes :: form 3cd :: ACCOUNTING STANDARD :: due date for vat payment :: VAT RATES :: TAX RATES - GOODS TAXABLE @ 4% :: VAT Audit :: TDS :: articles on VAT and GST in India :: list of goods taxed at 4% :: Central Excise rule to resale the machines to a new company :: cpt :: ARTICLES ON INPUT TAX CREDIT IN VAT
 
 
« Latest Circulars »
 Clarification on Income Computation and Disclosure Standard (ICDS) notified under section 145(2) of the Income-tax Act, 1961
 RBI-Calendar for Auction of Government of India Treasury Bills
 Issuance Calendar for Marketable Dated Securities for April-September 2017
 Formation of seven new districts in the State of Manipur - Assignment of Lead Bank Responsibility
 Availability of LAF and MSF windows on March 28, 2017 (RTGS Working Mumbai Holiday)
  Payment systems to remain open on all days from March 25, 2017 to April 1, 2017
 Availability of LAF and MSF windows on March 25 and 26, 2017 (Saturday & Sunday)
 RBI Working Paper Series No. 5/2017: Comparison of Consumer and Wholesale Prices Indices in India: An Analysis of Properties and Sources of Divergence
 All Agency Banks and select offices of RBI to remain open on all days from March 25, 2017 to April 1, 2017
 RBI-Sources of Variation in Foreign Exchange Reserves in India during April-December 2016
 Developments in India’s Balance of Payments during the Third Quarter (October-December) of 2016-17

Regarding passengers Facilitation at International Airports
September, 25th 2014

F. No.450/148/2014-Cus.IV

Government of India

Ministry of Finance

Department of Revenue

Central Board of Excise and Customs

*****

 

229-B, North Block,

New Delhi, the 19th September, 2014

 

 

To

            All Chief Commissioners of Customs/Central Excise & Customs

            All Commissioners of Customs/Central Excise & Customs

All Directors General of CBEC

Director General of Inspection (Customs & Central Excise)

 

 

Sir/Madam,

 

Subject: Passengers Facilitation at International Airports – Reg.

 

            The Board attaches great importance to facilitation of passengers at international airports.  It is also well known that international passengers form an opinion of our country from the way they are treated by the Customs officers.  Therefore, there needs to be a renewed emphasis on improving the efficiency of our Customs officers as well as their behavior towards international passengers Considering all these aspects, the following instructions are issued:-

 

(i)             Training and exposure to modern methods of developing soft skills would certainly improve the manner in which a Customs officer interacts with international passengers.  This would ensure a higher level of passenger facilitation as well as create a good image of the Department and of our country.  Therefore, besides close monitoring by the supervisory officers, training of the Customs officers posted at international airports has to be given importance.  Hence, the Board has decided that the Chief Commissioners of Customs with international airports in their charge shall ensure that every Customs officer newly posted at the international airports mandatorily undergoes a training in the relevant rules and regulations as well as in the manner of dealing with international passengers.  The emphasis should be on sensitizing the Customs officers to deal with all arriving passengers and especially international passengers in a polite, professional and pro-active facilitative manner.  These training programmes should be repeated on 6-monthly intervals.  Since multiple agencies function at international airports, it would also be useful to coordinate interactive sessions involving officials of other agencies so that collectively a good impression is made on international passengers.  The Chief Commissioner of Customs should coordinate these training programmes with NACEN, but should also take initiative to organize in-house programmes.

 

(ii)            Another measure that would assist international passengers and in turn create a good image of the Department and our country would be through “Help Desks”.  Admittedly, PROs perform this function today, but it is important to publicize this facility.  Since the public is largely attuned to “Help Desks” we need to use this term.  Thus, the Board desires that the Customs should set up a “Help Desk” in a prominent place immediately after immigration in the arrival hall and similarly in the departure hall of international airports.  There should also be a signboard to guide the international passengers to the “Help Desk”.  Needless to state, the Customs officers(s) manning the “Help Desk” should be properly selected and must have in his/her possession required forms and information to guide international passengers.

 

2.         The Board desires that immediate action may be taken on institutionalizing the aforementioned training programmes as well as establishing the “Help Desk”.  The Board expected that these steps would enhance passenger facilitation as well as create a good image of the Department and our country.  A compliance report would be appreciated.  Difficulty in this regard, if any, may be informed though Board expects the Chief Commissioners of Customs would smoothly implement these instructions.

 

Yours faithfully,

 

(P. K.  Khetan)

OSD Customs (PAC)

 
 
Home | About Us | Terms and Conditions | Contact Us
Copyright 2017 CAinINDIA All Right Reserved.
Designed and Developed by Binarysoft Technologies Pvt. Ltd.
Portal Design Website Design Portal Designing Website Designing Web Design Professional Portal Design Professional Website Design Professional Web Design Portal Design India Website Design India Portal Designing India Website Designing India Web Design India Professional Portal Design India Professional Website Design India Chicago Professional Web Design New York Professional Web Design California Website Design Florida Website Design New Jersey Website Design Britain UK Website Design London Manchester Website Design

Transfer Pricing | International Taxation | Business Consulting | Corporate Compliance and Consulting | Assurance and Risk Advisory | Indirect Taxes | Direct Taxes | Transaction Advisory | Regular Compliance and Reporting | Tax Assessments | International Taxation Advisory | Capital Structuring | Withholding tax advisory | Expatriate Tax Reporting | Litigation | Badges | Club Badges | Seals | Military Insignias | Emblems | Family Crest | Software Development India | Software Development Company | SEO Company | Web Application Development | MLM Software | MLM Solutions