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No timeframe for tax complaints, says ombudsman
September, 18th 2012

There is no time frame for addressing complaints related to customs, central excise and service tax, according to indirect tax ombudsman Lalitha John.

Speaking on Indirect Tax Ombudsman Guidelines at a function organised by Federation of Karnataka Chambers of Commerce and Industry (FKCCI) on Monday, Lalitha said various complaints have been received by the ombudsman. If a complaint does not come under the ombudsmans jurisdiction, the complainant will be informed, she said, adding that: The details of the complainant will be kept confidential.

The complainant should first lodge a complaint at the grievance redressal cell of the department concerned. If there is no progress on the complaint, he/she can approach the ombudsman, she said.

She said complaints could be sent through either post or via email (ombudsman. The
office of ombudsman is located at A Wing, 7th Floor, Kendriya Sadan, Koramangala, Bangalore - 560034.

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