2. The NEFT system, introduced in 2005, has seen exponential growth in recent years reflecting its popularity as well as increasing customer acceptance. Despite such growth, it is, however, observed that many banks continue to levy the maximum permissible charges to their customers. It is desirable that the benefits accruing on account of increasing volume of transactions are passed on to the customers so as to incentivise greater use of the electronic payment system in place of cumbersome paper-based mechanism like cheques/DDs. It is also considered necessary to provide the large number of people being covered under the financial inclusion programmes affordable financial services through an efficient remittance mechanism like the NEFT.
3. Accordingly, on a review in consultation with stakeholders, it has been decided to rationalise the customer charges levied by the banks for NEFT transactions as under:
Maximum Charges (exclusive of service tax)
Amounts up to`10,000/-
Amounts from`10,001/- to`1 lakh
Amounts above`1 lakh up to`2 lakh
Amounts above`2 lakh
4. It may be noted that the charges indicated above are the maximum that can be recovered by banks from their customers, if they so desire.
5. All member banks are advised to encourage customers to take advantage of this facility.
6. These charges will be effective from August 01, 2012.
7. These directions are issued by the Reserve Bank of India, in exercise of the powers conferred by Section 18 of the Payment and Settlement Systems Act, 2007 (Act 51 of 2007).