With a view to provide a fillip to booming business process industry in India, the Business Process Industry Association of India (BPIAI) has sought subsidies and tax benefits to promote export of services.
Addressing an open house session for call centres and BPO fraternity co-organised by BPIAI and CII today, BPIAI President Sam Chopra said, subsidies equivalent to duty drawback should be provided to the industry and the government can create policy to provide tax benefits to the BPI to promote export of services.
He also advised the industry to focus on tax issues and devalued dollar to create a future proof business model saying, "the demand and supply issue of manpower and security concerns should be collectively addressed through proper education and tie-ups," a CII statement said.
Chopra who is Founder and Promoter CybizCall International asked the industry to be pro-active in hiring employees and get trained resources to meet the demand.
Outlining the roles and responsibilities of BPIAI, Chopra said it would provide a professional and responsive voice for the ever-growing business process industry in India and liaise with the government and regulatory bodies with a view to remove any bottlenecks and influence policies favouring development of the industry, the statement said.
BPIAI will help prepare and evolve standards for infrastructure, human resource development and process security for the BP Industry, he said.