Latest Expert Exchange Queries

GST Demo Service software link: https://ims.go2customer.com
Username: demouser Password: demopass
Get your inventory and invoicing software GST Ready from Binarysoft info@binarysoft.com
sitemapHome | Registration | Job Portal for CA's | Expert Exchange | Currency Converter | Post Matrimonial Ads | Post Property Ads
 
 
News shortcuts: From the Courts | News Headlines | VAT (Value Added Tax) | Placements & Empanelment | Various Acts & Rules | Latest Circulars | New Forms | Forex | Auditing | Direct Tax | Customs and Excise | ICAI | Corporate Law | Markets | Students | General | Mergers and Acquisitions | Continuing Prof. Edu. | Budget Extravaganza | Transfer Pricing | GST - Goods and Services Tax
 
 
 
 
Popular Search: TDS :: VAT Audit :: TAX RATES - GOODS TAXABLE @ 4% :: articles on VAT and GST in India :: empanelment :: cpt :: list of goods taxed at 4% :: form 3cd :: ARTICLES ON INPUT TAX CREDIT IN VAT :: VAT RATES :: due date for vat payment :: Central Excise rule to resale the machines to a new company :: ICAI offer Get Windows 7,Office 2010 in Rs.799 Taxes :: ACCOUNTING STANDARD :: ACCOUNTING STANDARDS
 
 
General »
 The most thrilling idea before every Budget: No income tax
 Finance Ministry likely to tweak Minimum Alternate Tax norms to boost industry
 Income tax department warns people to keep away from benami transactions
 New helpline for income tax e-filing
 The Central Government notifies the Companies (Amendment) Act, 2017
 GST Returns: Government Relaxes Rectification Norms
 Will govt bring change in income tax slab? here's the present structure
 No income tax exemption to cooperative banks
 Bitcoin investors may have to pay capital gains tax
 What industry expected when Modi government implemented GST
  The Finance Resolution And Deposit Insurance Bill, 2017

SBI resorts to private banking strategies to woo customers
June, 16th 2010

State bank of India (SBI) has implemented the concept of Super Circle of Excellence (SCE) to focus on select branches for high growth, improved efficiency, high quality of customer service and also act as a forum for sharing best practices.

As on March 2010, there are 661 branches in SCE, out of which 331 branches are under 16 dedicated SCE regions and 330 selected on the basis of one-per-region, facilitated by SCE coordinator.

The branches have been selected on a twin track approach, i.e., one subset comprising cluster of branches in metro and large urban centres to meet the burgeoning competition and other subset consisting of branches selected on the basis of one per region, aiming to transplant best practices from high-performing branches to other outlets across the country.

The SCE branches are primarily focusing on growth in retail business, CASA deposits and income from cross selling.

The overall performance of SCE branches is being measured on a multi-dimensional efficiency matrix, covering all aspects of business. The SCE branches are benchmarking with the best performing bank in retail operations and has set high standards of customer service. The objective of SCE branches is to reach a zero complaint status.

These branches constitute 5.32% of the total network of the bank. Their contribution in business of SBI, as on March 2010, stood at 12.94% in retail deposits, 15.90% in retail advances, 16.99% in personal advances and 13.36% in the cross-selling income, which are steadily improving.

The SCE branches are extensively leveraging the new technology initiatives of the bank, for example, internet banking, mobile banking, RTGS, NEFT, demat and e-trade, for decongesting the branches and enhancing overall customer experience. The SCE subset has contributed nearly 18% in total technological product coverage of the bank.

The SEC branches as on March 2010 has seen retail reposits of Rs 53,451 crore (experiencing an year-on-year growth of Rs 9,879 crore, or 22.67% as against 21.97% achieved by non-SCE branches). Similarly, personal advances in these branches stood at Rs 22,834 crore,y-o-y growth of Rs 6,488 crore. While CASA deposits in these branches are estimated at Rs 32,652 crore (Rs 7,650 crore), CASA ratio has improved to 40.15% in March, 2010, from 35.20% in the year-ago period.

These branches have recorded cross-selling income at Rs 27.66 crore (Y-o-Y growth of 112.17% from 97%).

SBI has undertaken potential mapping application through SCE department through data warehouse portal to correctly measure and tap the potential available in the area of operation of each SCE branch.

For measuring level of customer satisfaction in SCE branches on a matrix of 100, a customer feedback format has been devised with 25 parameters. The formats are directly dispatched to customers and the responses keyed in online in the centralised CSM application developed by SCE department.

With continuous tracking of the deficient areas, the average CSM scores is now in the range of 85-87 as against 80-82 in March 2009.

 
 
Home | About Us | Terms and Conditions | Contact Us
Copyright 2018 CAinINDIA All Right Reserved.
Designed and Developed by Binarysoft Technologies Pvt. Ltd.
E-catalogue online catalogue E-brochure online brochure online product catalogue online product catalogue e-catalogue Indi

Transfer Pricing | International Taxation | Business Consulting | Corporate Compliance and Consulting | Assurance and Risk Advisory | Indirect Taxes | Direct Taxes | Transaction Advisory | Regular Compliance and Reporting | Tax Assessments | International Taxation Advisory | Capital Structuring | Withholding tax advisory | Expatriate Tax Reporting | Litigation | Badges | Club Badges | Seals | Military Insignias | Emblems | Family Crest | Software Development India | Software Development Company | SEO Company | Web Application Development | MLM Software | MLM Solutions