Latest Expert Exchange Queries

GST Demo Service software link: https://ims.go2customer.com
Username: demouser Password: demopass
Get your inventory and invoicing software GST Ready from Binarysoft info@binarysoft.com
sitemapHome | Registration | Job Portal for CA's | Expert Exchange | Currency Converter | Post Matrimonial Ads | Post Property Ads
 
 
News shortcuts: From the Courts | News Headlines | VAT (Value Added Tax) | Placements & Empanelment | Various Acts & Rules | Latest Circulars | New Forms | Forex | Auditing | Direct Tax | Customs and Excise | ICAI | Corporate Law | Markets | Students | General | Mergers and Acquisitions | Continuing Prof. Edu. | Budget Extravaganza | Transfer Pricing | GST - Goods and Services Tax
 
 
 
 
Popular Search: ACCOUNTING STANDARDS :: cpt :: due date for vat payment :: empanelment :: VAT RATES :: ICAI offer Get Windows 7,Office 2010 in Rs.799 Taxes :: articles on VAT and GST in India :: Central Excise rule to resale the machines to a new company :: TDS :: list of goods taxed at 4% :: VAT Audit :: ARTICLES ON INPUT TAX CREDIT IN VAT :: TAX RATES - GOODS TAXABLE @ 4% :: form 3cd :: ACCOUNTING STANDARD
 
 
« Service Tax »
 Why is the successful roll-out of the e-way bill necessary?
 How service tax became revenue lifeline for the Govt
 Three simple tricks to save income tax without investing fresh funds
 Goods and Services Tax (Compensation to States) Amendment Act, 2017.
 Services sector need to brought under Section 72A of the Income-Tax Act
 Simplifying GST: Creating a Grand Simple Tax
 The way ahead for goods and services tax
 Goods & Service Tax (GST): Recent Clarifications
 Tax payers can see status of returns filed on GSTN portal
 Export And Import Of Goods Under GST
 The Finance Resolution And Deposit Insurance Bill, 2017

When service tax serves no purpose
April, 15th 2013

I left office later than usual, and decided to pick up my dinner from a fast food outlet along the way.

The place was packed with people, and while I waited behind three or four people at one counter, I saw a man sneak past everyone, say something to the cashier, hand over money, and take his food.

A couple of people grumbled but that was all. When it was my turn, I placed my order and then asked the cashier why he had allowed someone to cut through the queue.

“Oh, that man has parked his car in a No Parking zone outside, so I helped him out,” came the nonchalant reply, accompanied by a defiant stare.

“So, the rest of us should also park our cars in No Parking zones to be served? I have an auto waiting for me – does that give me the right to push past other people?” I retorted.

“You are talking as if I gave him some privileges because he is my relative. What’s the big deal?” the cashier replied aggressively

A few minutes later, when I asked for the manager, he came forward. But until I asked for him, he didn’t bother to tell off his staff for being rude to a customer.

Anyway, he apologised and said he would take necessary action – and took down my phone number with the promise of informing me about it as well.

I have yet to receive the promised phone call.

This is not about one bad incident — in several restaurants, I have seen waiters hover around but pretend not to notice an outstretched hand, or get offended when you ask them how much longer it will be before you are served

While some of you might not like comparisons, I have to point out that standards of service in other countries are far higher, and far more professional. Never in Canada, Singapore, Thailand or the US – countries I have lived in or visited – have I seen this lack of respect for customers or dismal standards of service. Maybe their “hello” or “thank you” sounds rehearsed or lifeless, but they do the job they have been hired for.

The reason such lapses continue here is because we, as customers, don’t demand what is due to us. Remember the service tax that is added to your bill? That is the price you pay for the “service” element – apart from the main bill, which is the amount you pay for the food per se. And so long as customers refuse to demand their rights, businesses will never realise the need to toe the line.

 
 
Home | About Us | Terms and Conditions | Contact Us
Copyright 2018 CAinINDIA All Right Reserved.
Designed and Developed by Binarysoft Technologies Pvt. Ltd.
Binarysoft Technologies - Contact Us

Transfer Pricing | International Taxation | Business Consulting | Corporate Compliance and Consulting | Assurance and Risk Advisory | Indirect Taxes | Direct Taxes | Transaction Advisory | Regular Compliance and Reporting | Tax Assessments | International Taxation Advisory | Capital Structuring | Withholding tax advisory | Expatriate Tax Reporting | Litigation | Badges | Club Badges | Seals | Military Insignias | Emblems | Family Crest | Software Development India | Software Development Company | SEO Company | Web Application Development | MLM Software | MLM Solutions