Latest Expert Exchange Queries
sitemapHome | Registration | Job Portal for CA's | Expert Exchange | Currency Converter | Post Matrimonial Ads | Post Property Ads
 
 
News shortcuts: From the Courts | News Headlines | VAT (Value Added Tax) | Service Tax | Sales Tax | Placements & Empanelment | Various Acts & Rules | Latest Circulars | New Forms | Forex | Auditing | Direct Tax | Customs and Excise | ICAI | Corporate Law | Markets | Students | General | Indirect Tax | Mergers and Acquisitions | Continuing Prof. Edu. | Budget Extravaganza | Transfer Pricing
 
 
 
 
Popular Search: form 3cd :: TAX RATES - GOODS TAXABLE @ 4% :: cpt :: Central Excise rule to resale the machines to a new company :: ACCOUNTING STANDARDS :: TDS :: VAT Audit :: ICAI offer Get Windows 7,Office 2010 in Rs.799 Taxes :: ARTICLES ON INPUT TAX CREDIT IN VAT :: ACCOUNTING STANDARD :: list of goods taxed at 4% :: empanelment :: articles on VAT and GST in India :: VAT RATES :: due date for vat payment
 
 
« General »
 Simplified one page Income Tax Return Form: Changes to keep in mind before filing tax return for AY2017-18
  No proposal to replace Income Tax with Banking Cash Transaction Tax
 GST coming July 1 despite calls for delay: Revenue Secretary Hasmukh Adhia
 Centre introduces provision of taxation on NPS in Income Tax Act
 Income Tax Department Clarifies On Cash Withdrawal From Banks, Post Offices
 The Goods And Services Tax (Compensation To States) Bill, 2017
  Goods and Service Tax (GST) and Real Estate Sector
 New Income Tax Rules On Home Loan Come Into Effect
 Here's how late filers can save on stress and taxes
 Clarifications on the Taxation and Investment Regime for Pradhan Mantri Garib ?Kalyan Yojana, 2016
 Companies should invest in upgradation of tax technology

Ernst & Young: Indians have trust in the banking industry
April, 12th 2011

The credit crisis has had minimal impact on customer confidence in the Indian banking industry; 75% of respondents in India say their trust in the banking industry has grown during 2010, reveals a survey conducted by the consulting firm -- Ernst & Young.

Key drivers of customer satisfaction according to the survey christened as A New Era of Customer Expectation, are price, brand strength and personal attention. Customers in India are very satisfied with branch experience (84%), ATMs (81%), internet banking (79%) and mobile banking (59%).

However, the survey highlights that despite generally high levels of satisfaction with banks, Indian customers are generally leaving their main bank because of poor service. Half of customers who decided to leave their main bank did so because of general levels of service quality, while 38% cited product and service offerings.

In the future, 11%of the Indian respondents surveyed are thinking of switching their banks as against 7%of the global respondents.

Targeted switching offers will still be a rich source of new customer acquisition, while setting and delivering clear customer standards that are market-leading will pay dividends in terms of customer acquisition and retention. Viren H Mehta, director, Ernst & Young India said in a release.

Interestingly, the survey finds that 44% of customers worldwide say their confidence in the banking industry has decreased in the past 12 months.

Source:http://www.moneycontrol.com/news/business/indians-have-trustthe-banking-industry-ernstyoung_535509.html

 
 
Home | About Us | Terms and Conditions | Contact Us
Copyright 2017 CAinINDIA All Right Reserved.
Designed and Developed by Binarysoft Technologies Pvt. Ltd.
Article Management Solutions System Article Management Software S

Transfer Pricing | International Taxation | Business Consulting | Corporate Compliance and Consulting | Assurance and Risk Advisory | Indirect Taxes | Direct Taxes | Transaction Advisory | Regular Compliance and Reporting | Tax Assessments | International Taxation Advisory | Capital Structuring | Withholding tax advisory | Expatriate Tax Reporting | Litigation | Badges | Club Badges | Seals | Military Insignias | Emblems | Family Crest | Software Development India | Software Development Company | SEO Company | Web Application Development | MLM Software | MLM Solutions