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RFP for Development, Commissioning and Maintenance of Students Examination Life Cycle Management System.
February, 02nd 2015
            REQUEST FOR PROPOSAL (RFP)

                          FOR

      Development, Commissioning and Maintenance of

                  Students Examination

              Life Cycle Management System




                 Issued on: 2nd February 2015

THE INSTITUTE OF CHARTERED ACCOUNTANTS OF INDIA
                      (ICAI)
                   NEW DELHI



                                                      1
                      TABLE OF CONTENTS



SECTION NO. Particulars                             Page
                                                     No
              TENDER NOTICE ( Press)                  3

              Relevant Information at a glance       4-5

      I       TENDER NOTICE(Website)                 6-8

     II       BACKGROUND                            9-11

     III      ELIGIBILITY CRITERIA                  12-13

     IV       SCOPE OF THE WORK                     14-17

     V        INSTRUCTIONS TO BIDDERS               18-20

     VI       GENERAL CONDITIONS OF THE CONTRACT    21-26

    VII       BID OPENING, EVALUATION PROCESS AND    27
              SELECTION PROCEDURE
 Annexure-A   COVERING LETTER                        28

 Annexure-B   TECHNICAL BID                          29

 Annexure-C   FINANCIAL BID                          30




                                                      2
                                 TENDER NOTICE


                     Request for Proposal (RFP) for
        Development, Commissioning and Maintenance of Students
              Examination Life Cycle Management System


The Institute of Chartered Accountants of India (ICAI) invites proposals
from reputed and experienced Service Providers for developing,
commissioning and maintaining a web enabled Students Examination Life
Cycle Management Solution. Interested parties may visit www.icai.org for more
details. Last date for submission of bid is 19th February 2015.




                                                                  Acting Secretary, ICAI




                                                                                      3
                   Relevant Information at a Glance

Activities                Date
Pre bid meeting           At 3.00 P.M. on 6th February 2015.
                          ICAI Bhawan
                          C-1, Sector I,
                          NOIDA 201 301
EMD                       Rs 1,00,000/- by way of Demand Draft
                          drawn in favour of the Institute of Chartered
                          Accountants of India, payable at New Delhi
Last date and address for       On or before 2.00 p.m. on 19th
submission of bids              February 2015 addressed to

                               The Deputy Secretary (Exams)
                               The Institute of Chartered Accountants
                               of India,
                               ICAI Bhawan,
                               C-1, Sector-1,
                               NOIDA 201 301
Opening of the Technical At 3.00 p.m. on 20th February 2015 at
Bid
                         ICAI Bhawan
                         C-1 Sector 1
                         NOIDA 201 301
Rates                    Rate quoted should be:

                            One time registration cost:
                            For maintenance of student records through
                            the life cycle of the candidate in the
                            examination process-as unit cost per
                            candidate

                            Transaction Processing costs ( For
                            processing of transactions in each exam
                            cycle )- as unit cost per candidate.( with
                            break up for different stages/tasks of the
                            process)

                            ICAI is exempt from payment of service
                            tax

                                                                      4
Project to be completed and 1st July 2015
commissioned by




                                            5
                               SECTION-I

                    TENDER NOTICE (WEBSITE)

Proposals (RFPs) are invited by ICAI in sealed covers (Techno- commercial
and Financial bids) from reputed and experienced Service Providers for
Development, Commissioning and Maintenance of a web enabled Students
Examination Life Cycle Management System.

It would include a web portal which can be accessed by a candidate through
a secure user ID and password for creation of his profile and all student
activities commencing from submission of examination applications, making
payment of exam fees through payment gateway, submission of corrections
in the exam forms, requests for change of centre/group/medium, roll number
generation, generation of admit cards/attendance registers, verification /
certified copies of answer books relating to CA examinations, requests for
issue of duplicate mark sheets/pass certificates, and hosting the outcome of
such requests.

PLEASE SUBMIT ALL DOCUMENTS IN DUPLICATE / XEROX
COPIES INCLUDING PART ­ I & PART ­ II.

S.    Name of Project         Development, Commissioning and Maintenance of
No                            Web Portal

1     Scope of Work           As per Section IV
3.    Cost     of   RFP       Nil
      Document
4     Earnest      Money  Earnest Money Deposit of Rs.1,00,000/-(Rupees one
      Deposit             lakh only) in the form of Demand Draft in favour of
                          "Secretary, The Institute of Chartered Accountants of
                          India" payable at Delhi.
5.    Availability of RFP At ICAI's Website www.icai.org
      Document




                                                                          6
6.       Last date, time and           19th February 2015 up to 2.00 p.m. addressed to
         address           for
         submission of tenders         The Deputy Secretary (Exams)
                                       The Institute of Chartered Accountants of India,
                                       ICAI Bhawan, C-1, Sector-1, NOIDA 201 301


7.       Pre-bid meeting           Pre-bid meeting will be held at 3.00 p.m. on 6th
                                   February 2015 at, C-1, Sector-1, NOIDA-
                                   201301
8.       Date of opening the The Technical bids shall be opened in the office at C-1,
         Technical       Bid Sector 1, NOIDA 201301 at 3.00 p.m. on 20th
         (Cover-1)           February 2015 even if bidders are not present.

9.       Date of opening of After evaluating the technical bids on ICAI's
         Financial bid (Cover Parameters, the Financial bids of successful bidders
         ­2)                  shall be opened on same or any other date as per
                              discretion of the ICAI as notified/informed even if
                              tenderers are not present.
10.      Validity of offer       90 days from the last date for submission of bids.

      Note:

1. A Bidder shall not be allowed to submit more than one Bid.

2. Bidder should have valid Service Tax registration number and meet all
legal requirements.

3. The Bidder will NOT sub-let the work or its coordination to any other
party/sister-concern.

4. Any amendment / corrigendum to the RFP document shall be posted on
the ICAI's Website www.icai.org.

5. The ICAI reserves the right to call for any other details or information
from any of the Bidders.

6. ICAI reserves all rights to reject any bid at any time, at any stage, fully or
partly for whole process and / or for particular bidder and also reserves all





                                                                               7
rights at any time to add, alter, modify, change, edit & delete any condition
at any stage. ICAI also reserves the right to cancel the entire tender process
without assigning any reason. In this regard, the decision of ICAI shall be
final and binding on all the participants.




                                                                            8
                               SECTION II

 Background

The Institute of Chartered Accountants of India (ICAI) is a statutory body
established by the Chartered Accountants Act, 1949 for regulating the
profession of Chartered Accountancy in India. During its over more than
six decades of existence, ICAI has achieved recognition as a premier
accounting body not only in the country but also globally, for its
contribution in the fields of education, conducting course and exams
leading to membership, professional development, maintenance of high
accounting, auditing and ethical standards. ICAI now is the second largest
accounting body in the world.

The ICAI invites proposals from reputed organization/s for developing and
Maintenance of a web enabled Students Examination Life Cycle
Management System.

It would include a web portal which can be accessed by a candidate through
a secure user ID and password for creation of his profile and all student
activities commencing from submission of examination applications, making
payment of exam fees through payment gateway, submission of corrections
in the exam forms, requests for change of centre/group/medium, roll number
generation, generation of admit cards/attendance registers, verification /
certified copies of answer books relating to CA examinations, requests for
issue of duplicate mark sheets/pass certificates, and hosting the outcome of
such requests.

ICAI conducts examinations, at three levels, of the Chartered Accountancy
Course:

    Common Proficiency Test (CPT ) - of the nature of an entrance test
    Intermediate (IPC) examination.
    Final examination.

CPT is a one day test, held twice a year, generally in the second week of
June and December. Intermediate and Final exams are held twice a year,
generally, in the first fortnight of May and November.



                                                                          9
Submission of exam application forms commences around the first week of
February/August for Final and Intermediate (IPC) exams held in
May/November exams respectively. Admit cards for Final/ Intermediate
exams are to be hosted in April/October correspondingly.

Submission of exam application forms commences around the first week of
April/October for CPT for June/December CPT exams respectively. Admit
cards for CPT are to be hosted in May/Nov.

Results of May exams are generally declared in July and that of November
exams are declared in January.

Results of June CPT is generally declared around the third week of July and
the December CPT around the third week of January.

The window for submission of exam application forms is open for a period
of four weeks. After a gap of one week, the correction window, whereby the
candidates are allowed to correct errors if any in the forms submitted by
them earlier, is open for one week.

The current volume of online submission of examination application forms
is around 4,50,000 per exam cycle.          Volume of submission of
verification/Certified copies of answer books is around 50,000 for each
exam cycle.

An exam cycle covers Intermediate, Final examination and CPT held in
May/June or November/December as the case may be.

The portal is expected to be have a load for a period of 4 months in each
exam cycle, i.e from February-May for the May exams and from August-
November for the November exam.




                                                                        10
                                   SECTION III

                           ELIGIBILITY CRITERIA

This invitation to respond is open to individuals/partnership firm /company
which are engaged in web development and maintenance activities.

The eligible entities must be incorporated and registered under the Indian
Companies Act, 1956 or 2013 or The Partnership Act, 1932 or under
relevant law.

The parent company of any subsidiary company, which is seeking
qualification on the financial strength of its parent company, would have to
give a written undertaking that it would bear all financial or contractual
liabilities of the subsidiary with regards to this tender and contractual
obligations there under and the subsidiary has been authorized by them to
submit the tender for and on their behalf.

The parent company of any subsidiary company, which is seeking
qualification on the technical strength of its parent company, would have to
give a written undertaking that its technical capabilities/ resources would be
available to the subsidiary company as and when required for the completion
of the subject contract.

Along with the General Eligibility criteria, bidder has to satisfy the
following criteria also.

      1. The bidder should have valid registration No. of CST / VAT,
         Service Tax and PAN No. (copies to be enclosed).

      2. The bidder should have average annual turnover of at least Rs. 100
         Crores (Rupees one hundred Crores only) during last three
         financial years. Only the professional fees towards consultancy
         work/services provided will be accounted for. Copies of the P&L
         Account and Balance Sheet duly certified by a Chartered
         Accountant must be enclosed with the tender.

                                        OR

      The Bidder should have CMMI Certification (Level 4 and above).

                                                                           11
      Preference will be given to those with CMMI certification (Level 4
      and above).

      3. The bidder shall have minimum 3 years experience in handling
         similar assignments. The bidder should have handled similar
         assignments of at least of one other examination body in the last 3
         years.

      4. The bidder should have never been blacklisted/ barred by any
         Govt. Deptt./ regulator/statutory body.

      5. The bidder should have an office at Delhi or NCR and should have
         support staff based in Delhi/NCR.

How to apply:

Organisation/s desirous of applying may download the prescribed
application form from the site, fill up the same and submit it along with the
following documents duly signed:

    List of all projects where similar assignments for Educational Bodies
    having more than 3,00,000 online registrations in three weeks period
    were successfully handled during the last 3 years and details of the
    clients.
    List of similar assignments that are being handled at present.
    Organisation information
    Name and postal address including telephone, fax numbers etc.
    Copies of original documents defining the legal status, place of
    registration and principal places of business
    Names and titles of Directors and officers to be concerned with the
    work with designation of individuals authorized to act on behalf of the
    organization
    Information on any litigation in which the applicant was involved
    during the last 3 years including any current litigation
    Earnest Money Deposit (interest free) of Rs 1,00,000/- by way of a
    demand draft drawn in favour of the "Secretary, The Institute of
    Chartered Accountants of India", payable at New Delhi.




                                                                          12
                           SECTION -IV

SCOPE OF WORK


 The Scope of work includes the following:-

    Development, Commissioning and Maintenance of web enabled
    students examination life cycle management system as per the broad
    work flow given below:

 A. Development of a web enabled software application for handling
    the following activities:

  Creation of a profile of each candidate with his photograph and
  specimen signature, ( either from the online forms or from the
  physical forms) and building up a data base, updating the same every
  exam cycle and maintain the history of each candidate

  Handling all pre exam transactions commencing from submission of
  examination form, with payment gateway integration enabling
  payment of the applicable fees by debit/credit card/net banking,
  submission of corrections in the online exam forms, roll number
  generation, generation and hosting of admit cards, generation of
  attendance registers, handling change of centre/group/medium,
  hosting such changes effected etc.

  Handling post exam transactions such as requests for verification/
  certified copies of evaluated answer books/ Duplicate MarkSheets /
  Transcripts with payment gateway integration enabling payment of
  the applicable fees by debit/credit card/netbanking.

  Hosting the outcome of requests for verification/certified copies of
  evaluated answer books.

  Hosting the status of each candidate with reference to the status of
  exemption(s) if any, granted to him in a paper/s.

  E-mail/SMS integration/Students Database integration


                                                                    13
   E-mail and Telephone Help Desk support for handling student queries
   relating to the above

   Generation of various reports as desired.

   Service provider shall capture the work requirements in consultation
   with ICAI.

It would involve the following:

  1. Host the on-line application in Service provider's own servers at
     Category IV Data Center and provide the URLs of the application, for
     access through internet.

  2. Provide access to the portal to the students from the appointed date
     and time for such period/extended period, as is stipulated by ICAI.

  3. Ensure sufficient bandwidth and servers of such capacity which can
     handle the data traffic of up to 5,00,000 registrations in any exam
     cycle, with 6000 concurrent hits at any given point of time.

  4. Ensure that the portal is functional without any interruption during
     periods of peak load in the last few days of submission of the
     application forms (whether without or with late fee).

  5. Provide help line support to the candidates for resolution of any
     technical or operational issues, by flashing the phone numbers and
     email-ids of the contact personnel on the home page and in all
     communications

  6. Provide access to the portal to the ICAI staff for administrative
     purposes like refunds and generation of various reports through the
     admin module, even after the portal is closed for fresh registrations.

B. Technical support

  1. Resolve all technical issues whenever they arise, within the time
     frame as may be deemed necessary by ICAI, based on the criticality
     of the matter.

                                                                        14
  2. Station a Technical Coordinator at the Exam Dept of ICAI to
     coordinate and provide timely solutions, from at least 15 days prior to
     the opening of the registration window to students, till the data is
     handed over, including identifying the refund cases. It may be noted
     that any wrong receipts/refunds shall invite a deduction from the
     service provider's payment.

  3. Provide certain minimal technical support, during the remaining
     period.

C. Maintenance

   Maintain the history of registration data of the previous concluded
   examination sessions and provide access to ICAI through the admin
   module

   Hand over the data dump to ICAI, before disposal of the data from the
   portal.

   Provide, maintain and upgrade hardware/software and the operating
   system at your own cost of the required specifications/capacity for the
   smooth functioning of the on-line application process during the
   tenure of this contract.

   Incorporate such changes/modification as required by ICAI in the
   application, as and when required.

   Provide access to the portal to the users from the appointed date and
   time for such period/extended period, as is stipulated by ICAI and its
   separate admin areas for the ADMINs appointed at ICAI.

   Ensure sufficient bandwidth and servers of such capacity which can
   handle the data traffic.

   Ensure that the portal is functional without any interruption during
   periods of peak load.

   Provide e-mail helpline support to the users for resolution of any


                                                                         15
   technical or operational issues, by flashing the phone numbers and
   email-ids of the contact personnel on the home page and in all
   communications at your premises(s)

 Resolve all technical issues whenever they arise, within the time
 frame as may be deemed necessary by ICAI, based on the criticality
 of the matter.

 All source code, design document shall be submitted to ICAI, after the
 application goes into production. Source code shall be made available
 to ICAI periodically every month. For every update made to the
 source code per cycle, the documents and source codes have to be
 given afresh. All IPR rights over the software application/portal shall
 vest with ICAI.

 The system to be got security audited by the vendor and a clear report
 thereof be submitted by mid of March each year at no extra cost to
 ICAI




                                                                     16
                                  SECTION V

                        INSTRUCTIONS TO BIDDERS

  1.    Every page of the RFP document shall be signed by the bidder or by a
        person duly authorized by the bidder.

     2. Bidder shall submit letter of authorization, authorizing the person
        signing the RFP document on behalf of the bidder.

     3. All changes, alterations, corrections in the RFP document shall be
        signed in full by the person(s) signing the RFP document, with date. No
        eraser and/or over writing without authentications is/are permissible.

     4. The complete RFP document along with the documentary evidence
        should be numbered.

     5. The Bidder shall submit its RFP in two (2) parts, namely; Part-I will
        contain Technical Bid (as enclosed as Annexure-B) and Part-II will
        contain Financial Bid (as enclosed as Annexure-C) in separate
        envelopes. Technical Bid and Financial Bid shall be submitted on the
        Bidder's letter head.

  6. The Financial bid shall be in two parts: a) One time Registration charges
       and b) Processing charges for each exam cycle (quoted as rate per
       application/request submitted successfully by the candidates). Please
       note that the ICAI is exempt from payment of service tax.

     7. RFP shall accompany a covering letter in the prescribed format as given
       in Annexure A and shall also have the relevant documents including
       documentary evidences.

  8.    Bidder must submit the original `Technical' and `Financial Bid'. Each
        bid should be sealed separately and put again in a sealed envelope.

9.       The Bids completed in all respects as specified in this RFP shall be
       sent/submitted by post/courier to ­
          The Deputy Secretary (Exams)
          The Institute of Chartered Accountants of India,
          ICAI Bhawan,

                                                                            17
         C-1, Sector-1, NOIDA 201 301
         Uttar Pradesh.

10.      The Bids shall be valid for a period of 90 days from the last date for
      submission of the Bid.

11.      Date & Time of submission of Bid: Till 19th February 2015 up to
      2.00 p.m.

12.      The complete bid document should be submitted before due date and
      time as given at Clause 11 above. Bid received after the stated time and
      date would not be considered and are liable for rejection.




13.      The ICAI reserves the right to accept or reject any/all the bid(s)
      including the lowest bid without assigning any reason and no
      correspondence in this regard shall be entertained. The ICAI takes no
      responsibility for delay, loss, or non-receipt of response to this RFP.

14.   A Pre-bid meeting will be held at 3.00 P.M. on 6th February 2015 at
      the Examination Dept. of ICAI located at C-1, Sector 1, NOIDA 201 301,
      to brief the prospective service providers about the requirements of ICAI
      and to clarify their doubts, if any.

15.   The bidder shall carefully examine and understand the scope of work,
      specifications/conditions of RFP and seek written clarifications, if
      required, to ensure that they have understood all scope of work,
      specifications/conditions of RFP.

16.   The bidders should have presence in India with one of their offices in
      Delhi/NCR, until completion of the contract. The Bidder shall authorize
      a representative for interacting with the ICAI during evaluation of the
      Bid.

17.       The successful Bidder shall be required to enter into an Agreement
      with the ICAI, within fifteen (15) days from the date of receipt of letter
      of intent or within such extended period, as may be specified by the ICAI
      in this regard.

18.      Submission of illegible documents shall lead to disqualification of the
      bidder.

                                                                             18
19.      Date & Time of opening of Bids: Technical Bid shall be opened on
        th
      20 February 2015 at 3.00 p.m. and the date and time of opening of
      Financial Bid shall be communicated to the short listed bidders.

20.      The bid must be accompanied with earnest money deposit (interest
      free) for the amount indicated in the Notice Inviting RFP in the form of a
      Demand Draft drawn on any Nationalized Bank in favor of Secretary,
      ICAI payable at Delhi. Tenders not accompanied with EMD shall be
      summarily rejected.

21.      If the bidder, after submission, revokes his bid or modifies the terms
      and conditions thereof during the validity of his bid except where the
      ICAI has given opportunity to do so, the earnest money deposit submitted
      by Bidder shall, in such case, be forfeited. The Earnest Money Deposit of
      unsuccessful bidders shall be returned within reasonable time, after
      award of contract.

22.   The bidder organizations may be required to make a presentation before
      the selection committee of ICAI. The decision of this committee will be
      final and binding.

23.   ICAI may at any time cancel or withdraw the invitation to bid without
      assigning any reason and the earnest money deposit submitted by Bidders
      shall, in such case, be refunded to them.

24.   The successful bidder i.e. Service Provider, within 15 days of receipt of
      Letter of Intent or within such extended time as may be allowed by ICAI
      in its discretion, shall submit a Performance Bank Guarantee for an
      amount equal to 10% of the contract value having validity of 63 months.
      In case of extension of maintenance contract, the Service Provider shall
      submit a fresh Bank Guarantee for the Contract value covering the
      extended period of AMC.




                                                                             19
25.   SECTION ­VI

                           General Conditions of the Contract

   1. Application

   These general conditions shall apply to the extent that provisions in other
   parts of the Contract do not supersede them. For interpretation of any clause
   in the RFP or Contract Agreement, the interpretation/clarification of the
   ICAI shall be final and binding on the Bidder.

   2. RFP Clarifications

   During technical evaluation of the bids, ICAI may, at its sole discretion, ask
   Bidders for clarifications on their bids. Any word used in singular shall have
   the connotation of plural as well.

   3. Amendments in RFP

   At any time prior to deadline for submission of bid, ICAI may for any
   reason, modify the RFP. The Bidders having received the RFP shall be
   notified of the amendments by posting the same at ICAI's Website
   www.icai.org and such amendments shall be binding on them.

   4. Partnership /Company

   If the Bidder is a Partnership Firm/Company, the full particulars of the
   composition of the firm in detail should be submitted along with name(s)
   and address(es) of the partners, copy of the Articles of Association /Power of
   Attorney/any other relevant document.

   5. Disqualifications

   The ICAI may, at its sole discretion and at any time during the evaluation of
   Bid, disqualify any bidder, if the bidder has; Submitted the Bid documents
   after the response deadline; Made misleading or false representations in the
   forms, statements and attachments submitted in proof of the eligibility
   requirements; Exhibited a record of poor performance such as abandoning
   works, not properly completing the contractual obligations, inordinately
   delaying completion or financial failures, etc. in any project in the preceding

                                                                               20
three years; submitted        bid that is not accompanied by required
documentation or is non-responsive; Failed to provide clarifications related
thereto, when sought; Submitted more than one Bid; Declared ineligible by
the Government of India or any other body for corrupt and fraudulent
practices or blacklisted; or modified the terms and conditions of RFP.

6. Preparation of Bid

The Bidder shall comply with the following related information during
preparation of the Bid. The Bid and all associated correspondence shall be
written in English and shall conform to prescribed formats. Any
interlineations, erasures or over writings shall be valid only if they are
initialled by the authorized person signing the Bid. The Bid shall be typed or
written in indelible ink and shall be signed by the Bidder or duly authorized
person(s) to bind the Bidder to the contract. The letter of authorization shall
be indicated by written power of attorney and shall accompany the Bid.

Bidders are not permitted to modify, substitute, or withdraw bids after its
submission.

7. Submission, Receipts and Opening of Bids

Technical & Financial bids must be submitted in separate sealed envelops.

8. Deadline for submission of Bids

Bids from Bidders, complete in all respects must be received by the ICAI at
the address and by the date specified in the RFP.

9. Deliverables:

   Data security, accessibility and confidentiality are critical factors of the
   assignment. The process flow should be in accordance with the
   requirements of the ICAI with adequate controls and safeguards to ensure
   accuracy of data and reduce the transaction processing time. The work
   shall be completed as per the time schedule prescribed by the ICAI.

The deliverables includes the following:




                                                                            21
   1. Design documents based on the specifications of ICAI for ICAI sign
      off.

   2. User Manual, Admin Manual, test cases, Test Plan and QA results for
      user acceptance testing.

   3. Application code, Web APIs.

   ICAI reserves the right to get the software application so developed
   security audited by an agency approved by NIC.

10. Payment Schedule

The payment shall be made as per the following:

a) Payment for Development of Portal

   1. 10% fee on sign on
   2. 40% fee on Successful Conducting of User Acceptance Test (UAT)
   3. Balance 50% after the system goes Live and after successful
      completion of the first exam cycle and on submission of various
      documentation (Design documents and user manuals) & Source Code
      with complete back up (of database and application software).

b) Maintenance

Maintenance charges will be paid upon satisfactory completion of each
exam cycle.

11. Right to Accept Bid

With regard to the RFP, the ICAI has the following rights:

a) Accept or reject any of the proposals, without assigning any reasons
thereof.
b) Ask for re-submission.
c) Request clarification from bidders.
d) to accept any Bid in whole or in part
e) reject whole process



                                                                          22
12. Conflict of Interest

ICAI requires that Bidders should provide professional, objective, and
impartial advice and at all times hold the ICAI's interests paramount, strictly
avoid conflicts with other assignments/jobs or their own corporate interests .

13. Confidentiality

Nothing shall be disclosed by any bidder with any other person not officially
concerned with such process until the selection process is over. The undue
use by any Bidder of confidential information related to the process may
result in rejection of its Bid. Except with the prior written consent of the
ICAI, the Bidder(s) and its/their personnel shall not at any time
communicate to any person or entity any confidential information acquired
in the course of the Contract.

14. Standards of Performance

The selected Bidder i.e. Service Provider shall perform the services and
carry out their obligations under the Contract with due diligence and
efficiency. The Service Provider shall always act in respect of any matter
relating to this contract as faithful advisor to the ICAI. The Service Provider
shall always support and safeguard the legitimate interests of the ICAI in
any dealings with the third party.

15. Term

The Portal shall be developed and commissioned before 1st July 2015. The
Maintenance contract shall be initially for a period of 5 years which may
be extended on mutually agreed terms and conditions by both the parties.

16. Assignments

The Service Provider shall not assign the work to any other
Agency/individual, in whole or in part, to perform its obligation under the
Contract, without the prior written consent of ICAI.

17. Liquidated Damages




                                                                            23
If during the contract period, following problems are found, a Liquidated
damages @ 0.5% of contract value per week on each default and maximum
up to 5% of the total Contract value shall be imposed on the Service
Provider by the ICAI:

          Quality of support is not up to the mark (till the quality is
          improved to the required extent)
          Delays in Maintenance and extending support. Not able to
          execute the work as mutually agreed
          Shifting of responsibilities and creating inordinate delays and
          asking for unreasonable timeframe.
          Delays in extending support 24*7 and not supporting ICAI
          during holidays.

         If the delay is beyond 2 weeks then the ICAI may rescind the
         Contract and shall be free to get the work done by another agency
         at the risk and costs of the Service Provider.

         The Service Provider is prohibited to earn any revenue of this site,
         including any third party.


18. Termination

Either party has the right to terminate the contract by giving six months
prior written notice of termination to the other without assigning any
reason.

The ICAI may, by giving 15 days advance written notice to the Service
Provider, terminate the contract for the following -

          for Default to perform obligations under the Contract or if the
          quality is not as per the specifications/satisfaction of the ICAI
          or in the event of non adherence to time schedule by the
          Service Provider.
          becomes incapable of or unable to perform the Contract; death
          or dissolution of Service Provider or commencement of
          liquidation or winding up proceedings or appointment of a
          Receiver or insolvency of the Service Provider;


                                                                          24
           Service Provider assigns or sub-lets the work under the
           contract without the prior written permission from the ICAI
           Service Provider violating any of the terms and conditions of
           the contract

However, the termination notice may be revoked provided the Service
Provider rectifies the default within notice period to the satisfaction of the
ICAI. No consequential damages shall be payable to the Service Provider in
the event of such termination.

19. Consequences of Termination

Upon Termination of the Contract, the work undertaken by the Service
Provider shall become the property of the ICAI and all its rights shall vest in
the ICAI.

20. Resolution of Disputes

 In case any dispute arises between the parties in relation to or in connection
with any of the terms and conditions of RFP or the contract arising
thereunder, in the first instance, the parties shall try to resolve the dispute
amicably, failing which the dispute shall be referred to arbitration. Each
party shall nominate one arbitrator and the two nominated arbitrators shall
nominate a Presiding Officer. In case of difference of opinion between the
two arbitrators, the matter shall be referred to the Presiding Officer for
resolution. The Arbitration and Conciliation Act, 1996 and any statutory
modification or re-enactment thereof, shall apply to these arbitration
proceedings. Arbitration proceedings shall be held at Delhi and the language
of the arbitration proceeding and that of all documents and communications
between the parties shall be in English. The decision of the arbitrator shall
be final and binding upon both the parties. All arbitration awards shall be in
writing and shall state the reasons for the award. The expenses of the
arbitration as determined by the panel of arbitrators shall be shared equally
by the parties.

21. Jurisdiction
Subject to the arbitration clause herein contained, all disputes between the
parties pertaining to this contract shall be subject to the jurisdiction of the
competent Courts at Delhi only.


                                                                            25
                                 SECTION ­VII

           Bid Opening, Evaluation Process and Selection Procedure


Evaluation Process

Response to this RFP would be evaluated in two phases. Initially technical
bids will be opened and evaluated. Those bidders who satisfy the technical
requirements of the work, as per the requirements/specifications and the
terms and conditions of this RFP, shall be short-listed. Financial bids shall
be opened only for the short-listed bidders who have qualified in the
technical bid.

Technical Evaluation

The bids will be technically evaluated on various components. Each
response to the RFP from each bidder will be judged on its own merit. As
part of the Technical Bid Evaluation, bidders may be required to
demonstrate to the ICAI, their works of similar nature, which forms part of
the knowledge base of the bidder for the work and also exhibits bidder's
domain expertise.

Financial Evaluation

The Financial bids of the short listed bidders will be evaluated on the basis
of the amount quoted in the Bid.




                                                                          26
                                                                 Annexure-A

    COVERING LETTER (ON THE BIDDER'S LETTER HEAD)

                                                        Date:

The Deputy Secretary (Exams)
The Institute of Chartered Accountants of India
ICAI Bhawan,
C-1, Sector-1, NOIDA 201 301
Uttar Pradesh.


Dear Sir,

  Sub: Development, Commissioning and Maintenance of Web Portal

Having examined the RFP, I/we, M/s___________, offer our proposals for
the subject works and are in full conformity with the said RFP. We have
read the provisions of RFP and confirm that these are acceptable to us. We
further declare that additional conditions, variations, deviations, if any,
found in our bid shall not be given effect to.

We agree to abide by the terms and conditions of this Bid, including this
letter, the Technical and Financial Bid, the duly notarized written power of
attorney, and all attachments and it shall remain binding upon us and may be
accepted by you at any time before the expiry of the validity period.
I/We confirm having deposited one demand draft: -
 Earnest Money of Rs.1,00,000/- (Rupees One lakh only) by Demand Draft

attached hereto

We hereby declare that all the information and statements made in this bid
are true and any misleading/false information contained in it may lead to our
disqualification.

We understand that you reserve the right to accept or reject any bid.

Dated this [date / month / year]
Authorized Signatory (in full and initials):

                                                                          27
Name and title of signatory:
Duly authorized to sign this Bid for and on behalf of [Name of Respondent]
Name of Firm:
Address:

Note: This will be enclosed in original along with both Technical &
Financial Bid.




                                                                         28
                                                              Annexure-B
                              TECHNICAL BID
                     (On the Letterhead of the Bidder)
1. Name of the Individual /Firm/Company:
2. Physical address:
3. Address of the company/Firm (Pl. Enclose Proof):
4. Contact details (Telephone/email/Fax):
5. Date of incorporation/registration (Pl. Enclose Proof, if applicable):
6. Date of commencement of business (Pl. Enclose Proof, if applicable):
7. Net worth of the company/firm ((Pl. Enclose Proof, If applicable):
8. Name(s) of the directors/Partners:
9. Names of the major customers:
10.Details of examination related assignments of Educational Bodies
   having more than 3,00,000 online registrations in three weeks period
   handled in the past (Pl. Enclose Proof with Contact Details):
11.Current examination related assignments of Educational Bodies as at
   `10' above on hand (Pl. Enclose Proof with Contact Details):
12.Details of turnover for the past 5 years (Pl. Enclose Proof):
13.Attach copies of audited annual accounts for the past 3 years
14.Number of employees:
15.Number of technical personnel:
16.Persons authorized by the company to execute documents on its
   behalf, with ICAI
17.PAN Number (Pl. Enclose Proof):
18.Service Tax Number (Pl. Enclose Proof, if Applicable):
19.Detail of any such portal to access the quality. Username and
   password to be provided of such portal to access the quality.
20.CMMI Certification:

   Declaration: We hereby declare that the above information furnished
   is true to the best of our knowledge and information and if it is
   discovered at a later date that any or all of the above information is
   incorrect, we shall be disqualified and that if the assignment is already
   awarded, ICAI shall be within its rights to cancel the contract
   forthwith without assigning any reasons whatsoever.

   Place
   Date:                                                Signature



                                                                         29
                                                              ANNEXURE-C

                             FINANCIAL BID

                      (On the Letterhead of the Bidder)

 The Bidder is required to submit the financial bid in the following format.
  The rates quoted by the bidder shall be inclusive of all taxes and levies.

 Srl                    Job Specs                         Rates Including all
                                                             Taxes (Rs.)
 1.      One Time Registration charges
 2.      Maintenance Charges per exam cycle

Note: Exam cycle would include the CPT, Intermediate and Final exams
held in May/June or Nov/December as the case may be.


Name:

Date:

Sign:

Address with Phone No and E Mail ID:



Stamp:



P.S. Please note that ICAI is exempt from payment of service tax




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