Taxpayers Lounge  the  stall set up by Income Tax Department  at India
International Trade  Fair 2011  receives  the First  Prize  in the category
Government Departments
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Taxpayers Lounge  set up by Income Tax Department  at India International
Trade Fair 2011  from 14-27 November, 2011 has been adjudged First for Excellence
in Display in the category  Government Departments by India Trade promotion
Organization (ITPO). The Taxpayers Lounge, inaugurated  by Chairman, CBDT, on
15
th November 2011,  was conceptualized by the Directorate of  Income  Tax
(PR,PP&OL). The Directorate  also  supervised its actual implementation as well as
functioning throughout the duration of the Trade Fair.
The  Taxpayers Lounge had a very friendly look. The motto  Service with
Smile and caption Taxpayer services at your door step created a positive atmosphere.
To communicate with the taxpayers, the Taxpayers Lounge used all three modes of
communications  i.e. information, interaction  and  transaction. The tax tutorials
running on the LCD screens, posters, pamphlets as well as Taxpayer Information
series booklets  and various  Departmental publications such as Let Us Share (public
versions) and the coffee table book commemorating 150 years of Income Tax in India
were  available for  the taxpayers. Taxpayers also made full use of the live
demonstration of services related to PAN, 26AS, TRP Scheme, e-filing, e-payment etc.
The TRPs present at the stall educated the taxpayers about the scheme and also
resolved their basic queries on various legal as well as procedural aspects on income
tax. The  taxpayers were  also provided  services related to application of fresh PAN,
change in PAN as well as registration for 26AS and e-filing.
Besides, on spot drawing/painting competitions were also organized  for children
where they had to draw on the theme of contribution of taxes in nation building. The
children were awarded  laminated  certificates  with names and photographs  for
participation as well as for winning the competitions. Touch screen kiosks were also kept
where children were able to take quiz  and were also awarded winner certificates. The
quiz included multiple choice questions on general knowledge as well as on income tax.
During the 14-day period about  2500 certificates were awarded to children for
participating/winning the competitions organized at the Taxpayers Lounge.
During the entire period of the Trade  Fair almost  75-80 thousand  persons
visited the stall. Visitors registers  that was  kept for obtaining feedback from the
public recorded more  than 500 comments. The initiative to sensitize young minds to
the importance of taxation was also appreciated.
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