Latest Expert Exchange Queries
sitemapHome | Registration | Job Portal for CA's | Expert Exchange | Currency Converter | Post Matrimonial Ads | Post Property Ads
News shortcuts: From the Courts | News Headlines | VAT (Value Added Tax) | Service Tax | Sales Tax | Placements & Empanelment | Various Acts & Rules | Latest Circulars | New Forms | Forex | Auditing | Direct Tax | Customs and Excise | ICAI | Corporate Law | Markets | Students | General | Indirect Tax | Mergers and Acquisitions | Continuing Prof. Edu. | Budget Extravaganza | Transfer Pricing
Popular Search: ARTICLES ON INPUT TAX CREDIT IN VAT :: cpt :: due date for vat payment :: Central Excise rule to resale the machines to a new company :: list of goods taxed at 4% :: VAT RATES :: ACCOUNTING STANDARDS :: form 3cd :: articles on VAT and GST in India :: VAT Audit :: ICAI offer Get Windows 7,Office 2010 in Rs.799 Taxes :: TAX RATES - GOODS TAXABLE @ 4% :: TDS :: ACCOUNTING STANDARD :: empanelment
« News Headlines »
 Here's how to calculate tax payable on your capital gains
 Income Tax calculations for the financial year 2016-17
 CPE Events 17 October - 22 October 2016
 High Court raps I-T Department for wrong tax demand
  CBDT signs 5 advance pricing pacts with Indian taxpayers
 Finance ministry warns tax officials of action against GST protest
 Big changes for small units under GST
 Parliament’s winter session to begin on November 16 to expedite GST rollout
 Income-tax (27th Amendment) Rules, 2016 - 92/2016
 Announcement - Clarifications in Respect of MEF 2016-17
 Non-taxing GST apps to make filing income tax return less painful

Service innovations
October, 05th 2006
E-Seva is the name of a massive e-governance project of the Andhra Pradesh Government. "The most evolved model of electronic service delivery in India," notes Subhash Bhatnagar in one of the essays included in Reinventing Public Service Delivery in India, from Sage ( "A one-stop shop for more than 130 government-to-consumer (G2C) and business-to-consumer (B2C) services," he adds. E-Seva centres were based on PPP or public-private partnership. "In a typical district with five centres, the investment by the private operator in equipment is approximately Rs 35 lakh. Annual operating expense for each centre is Rs 10 lakh." Revenue model of these centres had three streams: First, transaction-based service charges from each agency. "For example, for every bill collected on its behalf the utility company pays a fee of Rs 5," explains Bhatnagar. The second component was "a service fee collected from citizens for certain types of transactions." And third, "revenues from advertisers" for ads carried on receipts issued to citizens. Statistics about E-Seva are amazing. Such as, nearly 1.6 million citizens used the services every month, and the number of transactions averaged around 1.5 million a month in 2004. "Simplifying transactions is a more superficial process than restructuring agency processes, as it only involves re-engineering the relationship between citizens and agencies at the point where they interact," observes Vikram K. Chand, the editor of the book. Jonathan Caseley elaborates upon this point, in a case study about the reform in the Department of Registration and Stamps in Maharashtra. One reads about how Dr Nitin Kareer, the Inspector-General who worked for the transformation, identified two critical problems right at the start. "First, SR (sub-registrar) had wide discretion in registering a document, determining its value, and deciding when to return it to a customer. This provided considerable scope for corruption." A common problem, you'd agree. The second problem was "the lack of clear service standards in the registration process" which made it impossible to hold staff to account for the delivery of efficient registration services. "As a consequence, document registration often took weeks and it was common for documents to take years to be returned to customers." Shockingly, a survey conducted in July 2000 found "more than one million documents pending registration across the State." Plus there was "an enormous backlog of 15 million registered documents, due to a requirement that all registered documents be microfilmed in Pune before being returned to customers." The book has essays on telecom competition, hospital reforms in Madhya Pradesh, education experiments in Rajasthan, PDS (public distribution system) in Tamil Nadu, and electoral finance. At the time of writing, a Visakhapatnam datelined report in the day's news informs about the closure of `the land purchase counselling centre set up at the eSeva centre on Beach Road in the city last year.' It was `the first of its kind in the State', and `an instant hit', one learns. But why shut it down? `Shortage of hands'. Important read.
Home | About Us | Terms and Conditions | Contact Us
Copyright 2016 CAinINDIA All Right Reserved.
Designed and Developed by Binarysoft Technologies Pvt. Ltd.
Outsourcing Test Solutions Software Testing Software Bug Testing Software Issues Tracking Software Issue Fix Software Code Optimization Database Design Optimization

Transfer Pricing | International Taxation | Business Consulting | Corporate Compliance and Consulting | Assurance and Risk Advisory | Indirect Taxes | Direct Taxes | Transaction Advisory | Regular Compliance and Reporting | Tax Assessments | International Taxation Advisory | Capital Structuring | Withholding tax advisory | Expatriate Tax Reporting | Litigation | Badges | Club Badges | Seals | Military Insignias | Emblems | Family Crest | Software Development India | Software Development Company | SEO Company | Web Application Development | MLM Software | MLM Solutions