The Central Board of Direct Taxes (CBDT) on Thursday spelt out measures to deal with taxpayers grievances in the event of their returns statement being taken up for scrutiny by the Income Tax (IT) department.
An official statement said personal attendance would not be essential if the information and supporting evidence received in response to the scrutiny notice was sufficient.
All cases selected for scrutiny on the basis of information contained in annual information returns (AIR) during a month would be displayed by the 15th of the following month, it added.
The release said that queries made on the basis of information contained in AIR would be specific. Further, the scrutiny notice would have to mention that written reply along with supporting documentary evidence would be sufficient compliance to the notice.
Chief commissioners and commissioners would fix a reasonable period everyday to hear grievances of such tax payers without prior appointment. These officials could also hold open house meetings in this regard.
Taxpayers, who wish to file their grievance in writing, would be able to drop their complaints in drop boxes, the release said, adding that steps would be taken to redress such written grievances expeditiously.